1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- Once processing or engraving has started, cancellation is not allowed
2. Refund Policy
We offer refunds only in the following cases:
- Wrong product delivered
- Damaged product received
- Product lost during shipping
3. Non-Refundable Cases
- Customized / engraved products
- Change of mind after order confirmation
- Minor variations in design/finish (as products are handcrafted/spiritual in nature)
4. Refund Process
- Customers must report issues within 48 hours of delivery with photos/video proof
- Refunds will be processed within 5–7 business days after approval
5. Replacement Policy
- Replacement will be provided instead of refund where applicable
- Customer may need to return the product (if required)
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at daivikurjasrot@gmail.com for questions related to refunds and returns.